Particular payment and cancellation conditions

COMPANYIA DE GUIES CARROS DE FOC PARTICULAR PAYMENT CONDITIONS

A 50% deposit must be paid at least 30 days prior to departure in order to reserve a place, and the remaining 50% must be paid at least 15 days before departure. Cancellation will be assumed if the second payment is not made, and the corresponding conditions will be applied. Full payment is required for all bookings made within 30 days prior to departure.

You can pay by credit card via: https://www.guiescarrosdefoc.com/en/pagament/activitats/

PARTICULAR TRAVEL PAYMENT CONDITIONS

A 50% deposit plus the total flight ticket price depending on airlines offer must be paid at least 90 days prior to departure in order to ensure a place, and the remaining 50% must be paid at least 60 days before departure. Cancellation will be assumed if the second payment is not made, and the corresponding conditions will be applied. Full payment is required for all bookings made within 90 days prior to departure.

PARTICULAR CANCELLATION CONDITIONS

Cancellation can be made at any time and booking fees will be refunded in accordance with the following penalisation clauses:

  • 20% penalisation for cancellations made over 30 days before departure; 30% penalisation for cancellations made 30-15 days before departure; 40% penalisation for cancellations made 15 days – 48 hours before departure; 60% penalisation for cancellations made under 48 hours before departure. No refund will be made to customers who fail to show up for departure.
  • TRIPS. 30% penalization for cancellations made over 60 days before departure; 40% penalization for cancellations made 60-45 days before departure; 50% penalization for cancellations made 45-30 days before departure; 80% penalization made 30 days – 72 hours before departure; No refund will be made to clients for cancellations made under 72 hours before departure or who fail to show up for departure.
  • If your cancellation means that the rest of the group has to pay an amount higher than that originally agreed on, you will have to pay the amount of money required for them to carry out the activity without further expense. If new bookings are made between your cancellation and the start of the trek, this condition will no longer apply to you. The previous conditions, however, will still be applied.
  • No refund will be made if cancellation occurs on the eve of a public holiday immediately before the departure date.
  • TRIPS. In case of cancellation, the return air ticket will be according to conditions of the airline concerned.
  • If you have taken out activity and/or cancellation insurance from the Companhia de Guies de Montanha, the amount paid for this insurance will not be refunded should you cancel your booking.
  • Penalization can be avoided by finding a suitable replacement person, but if this change will generate costs by aviation companies, transportation or other services, will be paid 100% between you and the new customer.
  • No compensation will be paid in the event of the Companyia de Guies Carros de Foc being before the start the Guide it’s obliged to cancel the activity for reasons beyond control as military and / or political conflicts, climatic disasters, work problems, etc. your money paid can be put towards other trips offered by the company or your proposal activity with the same technical, physical and length level as the canceled activity, with a limit for use your money till 6 months, or back to you the 75% of total amount. There will be no compensation.
  • The price does not include extra expenses that may be incurred in the event of a guide having to change, modify or cancel an activity on grounds of safety because as military and / or political conflicts, climatic disasters, work problems, etc. In this case there will be no refund or compensation.
  • Any activity or services freely renounced to use during the activity will be NOT refunded.

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