Payment and cancellation particular conditions

PAYMENT GENERAL CONDITIONS

A 50% deposit must be paid at least 30 days prior to departure in order to ensure a place, and the remaining 50% must be paid at least 15 days before departure. Cancellation will be assumed if the second payment is not made, and the corresponding conditions will be applied. Full payment is required for all bookings made within 30 days prior to departure.

TRAVEL PAYMENT CONDITIONS

 A 50% deposit plus the total flight tiket price depending on airlines offer must be paid at least 45 days prior to departure in order to ensure a place, and the remaining 50% must be paid at least 30 days before departure. Cancellation will be assumed if the second payment is not made, and the corresponding conditions will be applied. Full payment is required for all bookings made within 45 days prior to departure.

 

CANCELLATION PARTICULAR CONDITIONS

Cancellation can be made at any time and booking fees will be refunded in accordance with the following penalisation clauses:

  • 15% penalisation for cancellations made over 30 days before departure; 20% penalisation for cancellations made 30-15 days before departure; 40% penalisation for cancellations made 15 days - 48 hours before departure; 50% penalisation for cancellations made under 48 hours before departure. No refund will be made to climbers who fail to show up for departure.
  • TRIPS. 15% penalisation for cancellations made over 45 days before departure; 20% penalisation for cancellations made 45-15 days before departure; 50% penalisation for cancellations made 15 days - 48 hours before departure; 70% penalisation for cancellations made under 48 hours before departure. No refund will be made to climbers who fail to show up for departure.
  • If your cancellation means that the rest of the group has to pay an amount higher than that originally agreed on, you will have to pay the amount of money required for them to carry out the activity without further expense. If new bookings are made between your cancellation and the start of the trek, this condition will no longer apply to you. The previous conditions, however, will still be applied.
  • No refund will be made if cancellation occurs on the eve of a public holiday immediately before the departure date.
  • TRIPS. In case of cancellation, the return air ticket will be according to conditions of the airline concerned.
  • If you have taken out activity insurance from the Companhia de Guies de Montanha, the amount paid for this insurance will not be refunded should you cancel your booking.
  • Penalisation can be avoided by finding a suitable replacement person.
  • No compensation will be paid in the event of the Companhia de Guies de Montanha being obliged to cancel a trip for reasons beyond their control. Money paid can be put towards other trips offered by the company.
  • The price does not include extra expenses that may be incurred in the event of a guide having to change, modify or cancel an activity on grounds of safety.
  • No activity freely renounced during the trek will be refunded.
  • Cancellations must be submitted to info@carrosdefoc.com or by telephone to +34-676 51 06 55. You can request for an insurance for your activity. More insurance information: coverage and prices (in Spanish).